Warranty Claim

Defective, Faulty or Damaged Items

1.1. If a product develops a fault or arrives damaged, you may be entitled to a repair or replacement under the Australian Consumer Law. To make a claim:
1.1.1. Contact Lighting Magic with your order details and description of the issue using email service@lightingmagic.au
1.1.2. Provide the original proof of purchase (invoice or receipt).
1.1.3. Provide licensed electrician invoices and electrical certificate will be required.
1.1.4. Provide clear images or documentation where possible.
1.1.5. We’ll guide you through the process and determine an appropriate resolution.
1.1.6. A statutory warranty claim is different from a change-of-mind return and is handled separately.

Lighting Magic – Warranty & Defective Product Claim Form
2.1. Please send your claim using guide below to lodge a warranty claim for a defective, faulty, or damaged product.
2.2. This guide assists us in assessing your claim promptly in accordance with the Australian Consumer Law.

Customer Details
Full Name: ______________________________________
Company (if applicable): __________________________
Phone Number: __________________________________

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Order Details
Order Number / Invoice Number: ____________________
Date of Purchase: _________________________________
Purchased By (if different): _________________________

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Product Information
Product Name: ___________________________________
Product Code / SKU (if known): _____________________
Quantity Affected: ________________________________

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Description of the Issue
Please provide a detailed description of the fault or damage, including when it was first noticed and any relevant circumstances.

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Installation Information Has the product been installed?
☐ Yes
☐ No

If installed, please provide:
Date of Installation: _______________________________

Installed by a Licensed Electrician?
☐ Yes
☐ No

Electrician's Name, Company (if applicable):

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Supporting Documentation
Please attach the following where available: ☐ Copy of Invoice or Proof of Purchase
☐ Clear overall photo of the product
☐ Close-up photo(s) showing the fault or damage
☐ Photo of product label/model number
☐ Installation photos (if applicable)
☐ Electrician's report (if available)
☐ Other supporting documents

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Declaration
I declare that the information provided in this claim is true and correct to the best of my knowledge.
I understand that:

• This claim will be assessed in accordance with the Australian Consumer Law and the manufacturer's warranty conditions.
• Additional information may be requested to assist with the assessment.
• Products may need to be returned for inspection, testing, repair, or replacement before a warranty outcome can be determined.

Customer Name: _________________________
Signature: _______________________________
Date: ___________________________________

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Submit Your Claim Please email this completed form together with your supporting documentation to:
service@lightingmagic.au
Our team will acknowledge receipt of your claim and contact you if any further information is required. We aim to assess warranty claims as promptly as possible and will keep you informed throughout the process.